FAQs
IMPORTANT TICKET INFORMATION
- All visitors must purchase a ticket to enter the event grounds, including the accompanying adult caretakers. Ticket price is the same for adults and children of any age. This includes parents and adult carers (18+ adults) who are accompanying children. Infants under 1 year old accompanied by adult ticket holders may enter the event grounds free of charge.
- During Junior and Bigger Kids Sessions, children under 12 must be accompanied by a ticket-holding parent/carer (18+ adults) to enter the event grounds and inflatables. Children ticket holders aged 12-15 may enter the event grounds by themselves.
- Each ticket is a 90-minute pass, which includes access to The World’s Biggest Bounce House during a designated 40-minute time slot, as well as unlimited access to all other attractions.
- Socks are mandatory for entry into inflatables. Visitors should bring their own socks or purchase grip socks in the event grounds (while stock lasts).
- All of our attractions have a maximum weight limit of 245lbs (111kg) and a maximum height limit of 193cm (216cm for The World’s Biggest Bounce House). A minimum height restriction of 90cm applies at our inflatable obstacle course.
SAFETY RULES OF THE BIG BOUNCE
- Please be careful at all times and be mindful of all the other bouncers around you. Following these rules will help ensure everyone bounces safely.
- Do not jump down from any areas of height within the inflatables. Always use the provided steps or slides.
- Somersaults, backflips and other dangerous maneuvers are not permitted.
- You must never jump into a ball pit. Enter and exit carefully looking out for other guests within the ball pit.
- Keep your head above the balls in the ball pit at all times.
- When using slides, always slide down feet first, while lying down with your arms crossed over your chest. Never go down a slide head first.
- Only ever Slide one person at a time down any slide. Do not sit infants or children on your lap.
- Never use your foot as a brake when using a slide. Allow yourself to come to a natural stop at the bottom of the slide.
- When jumping or moving around the inflatables, leave distance between yourself and other guests.
- Always be sure to follow the guidance and advice of event staff.
Session Types
This session is designed specifically for smaller children aged 7 or below and their parents/carers (18+ adults).
Who can go?
- Kids aged 7 or below and their accompanying adult caretakers (18+ adults)
Who can’t go?
- Children aged 8 or above
- Adults who are not accompanying children
Special Rules?
- Socks must be worn at all times on the inflatables.
- Every attendee, both children and parents/carers, requires a paid ticket to enter the event grounds.
- All children entering this session must be accompanied by a paying parent/carer (18+ adults) with their own ticket.
This session is designed specifically for families with children aged 15 or below and their parents/carers (18+ adults).
Who can go?
- Kids aged 15 or below and their accompanying adult caretakers (18+ adults)
Who can’t go?
- Adults who are not accompanying children
Special Rules?
- Socks must be worn at all times on the inflatables
- Every attendee, both children and parents/carers, requires a paid ticket to enter the event grounds.
- Children under 12 entering this session must be accompanied by a paying parent/carer (18+ adults) with their own ticket.
This session caters for anyone aged 16 and over and the entertainment reflects this.
Who can go?
- Anybody aged 16 or above only
Who can’t go?
- Anybody aged under 16
Special Rules?
- Socks must be worn at all times on the inflatables
- Everyone MUST behave like an overgrown child!
FREQUENTLY ASKED QUESTIONS
The event
Please arrive 15 minutes in advance of your session start time for registration, with your QR code printed or ready to show on your phone. This can be found from your confirmation email. We’ll then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time.
Your ticket contains two time periods – the overall session period, and the designated 40-minute slot on The World’s Biggest Bounce House within this session. Access to The Giant, Sport Slam and airSPACE Pink Alien is unlimited during your 90-minute session, but access to The World’s Biggest Bounce House is during your allotted time slot only. This is to ensure there is no overcrowding and everyone has room to enjoy themselves. To make the most of your time on the bounce house remember to queue up to enter ahead of your allotted slot.
Showing up late to your session will not prohibit you from being able to enter, however your 90-minute session, as well as the 40-minute slot on The World’s Biggest Bounce House within this session, will not be extended further than the original ending time.
Anyone aged 0-100 is welcome! For convenience we’ve split each session into different recommended age groups.
‘Junior Sessions’ are for kids aged 7 and under (ages 0-7) accompanied by parents/carers with a separate ticket.
‘Bigger Kids Sessions’ have the same rules but for children aged 15 and under (ages 0-15). Children ticket holders aged 12-15 may enter the event grounds by themselves.
‘After Dark Sessions’ are open to anyone aged 16 and over only.
Please read the ‘Session Types’ menu above for a full list of ticket details and rules.
It depends on their age. Only children under 12 must be accompanied into the event ground and inflatables by a paying parent/carer (18+ adults) with their own ticket.
Yes, you need a ticket to enter the venue. For safety, we do require that any kids under 12 are accompanied into the event ground and inflatables by a parent/carer /carer (18+ adults) with their own ticket.
Only in the Dark Night Party Sessions where everyone must be aged 16 or over. At every other session there is only an upper age limit, not a lower age limit. This is to avoid splitting families up who have children with varying ages. However, we do ask parents/carers to be mindful of the potential hazards associated with allowing their smaller children into a session designed for older children.
We run a safe event and we have multiple staff working throughout our event to ensure safety and good behavior. However, children will be children and we strongly recommend that children aged 7 and under attend our ‘Junior Session’.
Yes. All of our attractions have a maximum weight limit of 245lbs (111kg). The World’s Biggest Bounce House has a maximum height limit of 216cm and all other attractions have a maximum height limit of 193cm. Guests who exceed these limits cannot participate. A minimum height restriction of 90cm applies at our ‘The Giant’ obstacle course.
Our ‘Access All Areas’ pass gives you 90 minutes to experience our 4 unique attractions. This includes a dedicated timed slot on The World’s Biggest Bounce House, plus unlimited access to The Giant, Sport Slam and airSPACE Pink Alien.
There will also be plenty seating and food vendors for those who want some downtime, and kick back and watch the fun unfold.
Socks must be worn at all times on the inflatables. Bouncing socks are available for purchase at the event for those without socks. You may also want to bring spares so you can change into a clean pair after the event. You can wear shoes for getting between the inflatables. There will be a covered inflatable ‘shoe zone’ to leave shoes before you enter.
Please keep an eye on the weather and dress appropriately. If the sun is out we suggest wearing knee or full-length pants to minimize exposed skin and sunburn. Light/thin activewear rather than jeans will keep you cooler and give you the most flexibility on the inflatables. Sun visors, sunscreen and water are also recommended items to pack.
The inflatables might be a little wet if there has been rain, or from morning dew at our morning session so we recommend bringing a change of clothes, especially socks.
If you are unable to find your child please contact a member of staff who will be able to issue a “Lost Child” alert via our radio system. Our staff may ask for some details such as a description of your child, what they are wearing, and where they were last seen. Once the alert has been broadcast and the child has been found, they will be escorted to the Parent & Child Meetup Point where they can be reunited with a parent or guardian.
If a child is unable to find their parent or guardian, they should approach a member of staff who will be able to raise a “Lost Parent” alert and safely escort the child to the Parent & Child Meetup Point where they will be monitored by staff until a parent or guardian is available to sign the child out. The child may be asked for a description of the parent, along with what they are wearing and where they were last seen.
Inside the bounce house we have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.
More than just a bounce session, this is an actual day out – One ticket, FOUR awesome experiences!
We have a variety of inflatable chill-out zones! Bouncers can recover and moms and dads can hang out in the shade, whilst the kids enjoy their sessions. We will have food and drink available at most of our events. Our MC will be roaming the Big Bounce site getting everyone vibed before each session starts! So, come down early and make a real day out of all that we have to offer.
While it won’t be possible to spectate on what’s going on inside the inflatables, you may come down to our site with an entry ticket.
Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!
The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk, we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. Ticket holders of cancelled sessions may reschedule their visit to other available sessions of the same session type in the following event period.
We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email and on the Facebook event page (https://www.facebook.com/thebigbounce.asia).
You can read more about weather policy HERE.
Tropical Cyclone Signal No. 1, Strong Monsoon Signal or Excessive high wind speeds on-site
- Depending on the wind speed on-site., if the on-site wind speed remains within the safe range, the event will proceed as normal.
- If the on-site wind speed exceeds the safe range, the event will be temporarily suspended until the wind speed returns to a safe level.
Yellow, Red, & Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 3 or higher
- In Effect Before Event Opening:
Event will be closed and resume around 2 hours after the signal has been cancelled. If the signal remains in effect by 4pm, the event will be closed for the day. - In Effect During Event Operations:
Event will close after Observatory issues a signal forecast. Please pay attention to announcements on-site and on social media for the actual closing time. It will reopen approximately 2 hours after the signal is lifted. If the signal remains in effect until 4pm, it will remain closed for the entire day.
The Big Bounce is an outdoor event. On sunny days, we advise all participants to dress appropriately, stay hydrated and apply sunscreen.
Our goal is always to deliver the full ‘Big Bounce’ experience. On rare occasions this may not be possible due to unforeseen logistical issues. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.
Parking will be available on WestK or close to the event site. You may look for more details on WestK’s official website: https://www.westk.hk/tc/parking
My tickets
Walk-ins are available with limited availability. To guarantee your spot we recommend purchasing in advance online from https://incutix.com . Sessions do often completely sell out in advance of the event.
Contact the platform where you purchased your ticket. To avoid disappointment, we recommend checking your calendar and selecting the date and time of your visit carefully.
Contact the platform where you purchased your ticket. To avoid disappointment, we recommend checking your calendar and selecting the date and time of your visit carefully.
Infants under 1 year old accompanied by adult ticket holders may enter the event grounds free of charge.
You will need to show your QR code printed or ready to show on your phone for entry.
Yes, as long as the QR code is unused and the ticket holder(s) meet the criteria of entry of the concerning session.
Other Stuff
If the event is temporarily suspended due to special weather conditions, the platform where you purchased your ticket will contact you via email within 24 hours after the session cancellation regarding the follow-up arrangements. Please pay attention to the email notification and follow the corresponding arrangements from the individual ticketing platforms.
For instant updates and arrangements regarding the event operations during special weather conditions, please keep a close eye on the event’s Facebook page: www.facebook.com/thebigbounce.asia .
You can also read more about our weather policy HERE.
We will have food and beverage vendors at our events. Outside food and drinks, except water, are not permitted. Thank you for your understanding!
We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!
For safety reasons, no tripod, monopods, selfie sticks, drones or similar photo-taking device are allowed to be used on inflatables.
We care a lot about cleanliness and have strict cleaning protocols in place. Attractions are cleaned between each session. There is a more thorough deep clean carried out on a daily basis as well as ongoing specialist cleaning treatments applied regularly.
For your safety and the safety of your baby, we do not recommend using the bounce house if you are pregnant. Bouncing can involve sudden movements and impacts that may not be safe during pregnancy. We advise you to consult with your healthcare provider for further guidance.
We have a dedicated, enclosed, self-managed ‘Sneaker Storage’ tent where you can leave sneakers etc. This is unmanned though so it’s not recommended that you leave anything valuable.
Lockers are available to rent to securely store bags and belongings whilst bouncing. These are available on a first come, first served basis. Please allow extra time for arrival if planning to rent a locker.
For all other inquiries please get in touch here