Weather Policy

The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk, we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. Ticket holders of cancelled sessions may reschedule their visit to other available sessions of the same session type in the following event period. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email and on the Facebook event page (https://www.facebook.com/thebigbounce.asia).

Arrangements under special weather conditions

Tropical Cyclone Signal No. 1, Strong Monsoon Signal or Excessive high wind speeds on-site

Depending on the wind speed on-site., if the on-site wind speed remains within the safe range, the event will proceed as normal.
If the on-site wind speed exceeds the safe range, the event will be temporarily suspended until the wind speed returns to a safe level.

Yellow, Red, & Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 3 or higher

In Effect Before Event Opening: Event will be closed and resume around 2 hours after the signal has been cancelled. If the signal remains in effect by 4pm, the event will be closed for the day.
In Effect During Event Operations: Event will close after Observatory issues a signal forecast. Please pay attention to announcements on-site and on social media for the actual closing time. It will reopen approximately 2 hours after the signal is lifted. If the signal remains in effect until 4pm, it will remain closed for the entire day.

For instant updates and arrangements regarding the event operations during special weather conditions, please keep a close eye on the event’s Facebook page: www.facebook.com/thebigbounce.asia .

If the event is temporarily suspended due to special weather conditions, your session can be rescheduled under the following circumstances:

The event session cannot start and remains closed 15 minutes after that session start time.
The event session starts but is suspended 15 minutes or earlier before the session end time.

The platform where you purchased your ticket will contact you via email within 24 hours after the session cancellation regarding the follow-up arrangements. Please pay attention to the email notification and follow the corresponding arrangements from the individual ticketing platforms. Ticket holders of cancelled sessions can rebook a session of the same session type during the remaining event period, subject to availability. We recommend that affected ticket holders make reservations as soon as they receive the rescheduling arrangements.